ORIWIN access to quality assurance projects

ORIWIN within the initiative SAP Active Quality Management (AQM) follows the 10 SAP quality principles and applies them to all implemantation projects. Our delivery service is subject to strict quality standards, which are controlled by the best practices and recommendations in the field of IT services. Quality of supply is verified by means of continuos internal revisions. We endeavour continuously to improve and affirm our internal standards and processes in the quality field.

Our internal processes comprise a formal quality program for our business cases monitoring towards formal risks criteria. On the basis of identified specific risks to a specific business case an actions to moderate or avert the risks are initiated.

SAP 10 Quality Principles

1. Understand customers’ business objectives as well as their technical requirements
   Throughout a project many design implementation decisions will have to be made. All involved parties must fully understand the business objectives and technical requirements to ensure that the proposed solution meets the customer’s business needs.
2. Agree on what can be delivered in what time frame and how timely delivery can be ensured
   The implications of a proposed solution must be communicated formally in order to guide decisions about the scope of the project and to set a realistic timetable. The timetable must be agreed on and signed off by all parties, together with the deliverables and their respective acceptance criteria. This will ensure that the customer receives a quality implementation.
3. Work cooperatively with all stakeholders to achieve customer objectives
   Everyone working on the project must be focused on achieving the customer’s objectives and must maintain open and transparent communications when working with subcontractors, business partners, and competitors.
4. Agree on project roles and responsibilities from the outset
   Roles and responsibilities must be defined in the initial engagement phase to ensure everyone involved in the project clearly understands who is responsible for the various elements of the project. A full governance structure, systems ‑supporting practical processes, and formal reporting mechanisms help to ensure success.
5. Make the right people with the correct level of authority, skills, and experience available for the project
   As part of a continuous training and development program, the skills and competencies of the implementation team should be regularly reviewed to ensure they are up to date. If the right resources cannot be made available directly, resource issues should be discussed and addressed through subcontracting or specific training.
6. Manage all projects professionally using a formal methodology
   Before implementation begins, the assigned project or program managers must agree on the methodology they will use to guide how they work together. The strategic methodology from SAP (or an equivalent proven methodology), together with tools such as the SAP® Solution Manager application management solution, backed up by industry-recognized project management training and certification, helps to ensure that an implementation is managed professionally.
7. Identify and manage risks jointly
   The careful identification, analysis, and management of risk is key to the success of all SAP implementations. The process should follow a formal methodology, involve all relevant parties throughout the project life cycle, and be supported by an effective governance policy. All parties must be prepared to acknowledge risk honestly, be committed to recommending pragmatic, rigorous actions to mitigate risk, and be ready to help in implementing those recommendations.
8. Always develop and execute a quality plan
   Everyone involved must work according to the same quality plan and adopt clear measures that reflect the organization’s quality standards, methodology, and industry best practices. A formal quality management system provides a neutral forum for evaluating the solution and deliverables against agreed-on standards.
9. Ensure that the project team understands where standard SAP functionality and built-in best practices will best suit its needs
   The flexibility and variety of configuration possibilities SAP software enables that many seemingly unique business requirements to be satisfied without major modifications. This means that a more sustainable solution can be delivered at lower risk. All parties must be committed to demonstrating the advantages offered by the standard SAP software.
10. Ensure sufficient staff training and help to manage the impact of change
    Project team and end-user training are key to a successful implementation. Advice must be provided on what training is required. The impact change will have on employees, partners, and management systems must be discussed and appropriate help offered.